Royal Oven

Privacy policy

Last updated 7 October 2026

Royal Oven Bakery ("Royal Oven", "we") runs the Royal Oven app, for ordering cakes and bakery products in Dar es Salaam and Dodoma, and the Royal Oven Rider app for our delivery riders. This policy explains what we collect when you use them, why, and what you can do about it.

What we collect

  • Your account: your name and phone number (you sign in with a code we send by SMS), and your email if you give it.
  • Your orders: what you order, such as a cake's size, flavours, message and any reference photo you add; delivery or pickup; the date and time; and the amounts.
  • Addresses and location: the delivery addresses you save and where they are on the map. If you allow it, your phone's location, to help you choose an address.
  • Payments: the mobile money number you pay from, and each payment's amount, reference and status from Selcom, our payment provider. We never see your mobile money PIN.
  • Notifications: an identifier for your phone, so we can send you order updates.
  • Referrals and wallet: your referral code, who you referred, and your wallet credit.
  • Riders: a rider's location while they deliver an order, so the customer can follow it on the map.
  • Orders at our shops: when our staff place an order for you at the counter, your name and phone number.

How we use it

  • To take, bake and deliver your orders, and to let you pick them up.
  • To take your payments and keep track of what is paid.
  • To tell you about your orders, and to answer you when you contact us.
  • To keep the accounting records the law requires.
  • To stop fraud and misuse of the apps.

Who we share it with

We don't sell your information. We share only what each needs:

  • Selcom takes mobile money payments.
  • Our riders see your name, phone number and address for the deliveries they make.
  • Google Maps shows maps and finds addresses.
  • Firebase and OneSignal deliver notifications.
  • Beem Africa sends the sign-in codes by SMS.
  • Resend sends our emails.
  • Our accounting system (ERPNext) keeps our sales records.
  • Authorities, when the law requires it.

How long we keep it

We keep your information while you have an account. When you delete it, we delete your account details, addresses and saved products. We keep records of orders and payments for as long as the law requires for accounting and tax.

Your choices

  • Change your name, email and addresses in the app.
  • Turn notifications off in your phone's settings.
  • Ask us for a copy of your information, or to correct it.
  • Delete your account: here's how.

Keeping it safe

Your information is stored on servers run for us by our hosting provider. Only the staff who need it for your orders can see it, and payment details stay with Selcom.

Children

The apps are not meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update this page and the date at the top.

Contact us

Questions about your information? Reach Royal Oven customer care: